Strata never keeps office hours. Neither do we.
A single, experienced point of contact for after-hours building issues. We answer the call, triage the issue, arrange make-safe works where needed, and report back with photos and recommendations before you start your day.
OC Managers aren't on call at 2am. Buildings still are.
Owners Corporation Managers aren’t available 24/7. Strata properties are. Burst pipes, electrical failures, security breaches and structural issues don’t wait until Monday morning.
Strata Concierge provides continuous cover. When something goes wrong after hours, residents and building contacts reach our team directly. We triage, dispatch the right trade, secure the site and document everything so the claim and committee report write themselves.
Four steps, every after-hours call.
The same process whether the call is at 8pm or 3am. Built and refined over three decades of Victorian strata work.
Answer
A real person on every call, every hour of every day. Not a call centre. Not a script.
Triage
Assess severity, gather details, and decide whether emergency works are needed or if it can wait.
Arrange
Dispatch the right licensed trade. Make-safe works on site to stop damage and protect residents.
Report
Clear documentation, photos, and follow-up recommendations in your inbox before morning.
What you can plan around.
Response times we hold ourselves to on every call. Built into the service, not added as a guarantee.
We also target 98% uptime across our phone, CRM and workflow systems. Answer rates and attendance times can be impacted by fluctuating call volumes and significant weather events. In those situations all callers still speak directly to a person, calls are triaged, and the most critical jobs are prioritised.
Real assistance, not an answering service.
Unlike competitors who offer basic phone answering, our Strata Concierge provides real emergency assistance 24 hours a day, 365 days a year. Qualified professionals on standby, ready to assess, respond, and resolve.
Call triage and assessment
Every inbound call assessed against the information you've supplied so the right action is authorised the first time.
Emergency repairs and make-safe
Repairs to common property or individual lots for urgent issues likely to result in a claim or further damage. Temporary make-safe measures to prevent further damage or injury.
Coordinated trade attendance
Engagement of suitably qualified trades for urgent issues, including lifts, essential services, car stackers and access control.
Escalation when it matters
Direct line to your emergency contact for major or complex jobs, missing information, or where access to other lots is required.
Insurer notification
Where authorised, we notify the insurer directly on major or complex works that may be an insurable event. No back-and-forth required.
Post-service reporting
Job notification email before 9am next business day. Attendance report with photos by 2pm. Subsequent scopes and quotations follow up.
Concierge staff are not trained Owners Corporation Managers. Any advice provided is general in nature.
Trades available out-of-hours.
The trades we can mobilise overnight, on weekends, public holidays, and through annual leave periods.
The calls we take most often.
Thousands of strata emergencies responded to across Victoria. The scenarios below are the most frequent.
Water and plumbing
Burst pipes, flooding, water ingress. We isolate water sources, extract standing water, and begin emergency drying to prevent structural damage and mould.
Storm and weather damage
Roof damage, broken windows, structural concerns, debris. We secure the building to protect residents and prevent further weather exposure.
Electrical emergencies
Power failures, electrical hazards, safety concerns. Qualified electricians respond quickly to restore essential services and eliminate risks.
Security and access
Lock-outs, security breaches, damaged entry systems, elevator emergencies. Coordinated with the contracted maintenance providers where relevant.
Structural concerns
Cracks, settling, or visible structural damage. Licensed builders can assess and implement emergency stabilisation measures.
Anything you're not sure about
If it doesn't fit neatly into a category, call us anyway. We triage and route to the right trade, even if it's not strictly an emergency.
Quieter weekends. Cleaner Mondays.
Concierge takes the after-hours load off your team and gives residents the support they expect from a professionally managed building.
For OC managers
- Reduced stress from after-hours emergency calls.
- Professional handling of urgent situations.
- Detailed reporting for insurance and committee purposes.
- Coordination with regular maintenance and repair schedules.
- Complete coverage: weeknights, weekends, long weekends, holidays, annual leave.
- A dedicated business number routed to your team.
- Calls answered as an extension of your business, with your business name.
For residents
- Immediate response to urgent building concerns.
- Professional assessment and resolution on the spot.
- Clear communication about what's happening next.
- Confidence that building management is paying attention, even at 2am.
Trusted by OC management firms across Victoria.
Properties never sleep! At Teska Carson, our property management division partnered with Scotia to give our customers the assurance they will be looked after 24/7. With Scotia's backup and support, our own teams have time to rest and ensure we can be at our best for our clients.
Scotia has been providing after-hours services for our team for some time, and we are consistently impressed with their responsiveness and professionalism. Their network of contractors is extensive, and Scotia brings a wealth of expertise and an in-depth understanding of the strata industry.
Licensed, certified, accountable.
Three decades of strata work behind every callout. Real licences. Real trades. Real reporting.
Licensed builders
Commercial Builder CCB-L 57941. Domestic Builder Unlimited CDB-U 50946.
IICRC certified
Water damage (S500), mould remediation (S520), and fire restoration (S700) protocols.
30+ years
Family-owned and family-led since 1992. Three decades of Victorian strata work.
Insurer-trusted
Panel contractor for the major strata insurers. Reports built for the claim.
Master Builders Victoria
Member of MBV, HIA, RIA Australasia, and Strata Community Australia.
Great Place to Work
Certified 2026. The trades you call at 3am are looked after at 9am too.
Let's talk about what concierge looks like for your portfolio.
Tailored to building size, complexity, and the kind of calls you usually field. Pricing on request.